POSITION TITLE: Program Coordinator, Alumni
CLASSIFICATION: Regular, Exempt, Salary
REPORTS TO: Program Manager, Alumni
Youth On Their Own (YOTO) - strives to eliminate barriers to education and empower Pima County’s homeless youth to stay in school. For over 30 years, we have supported the high school graduation of this unique demographic by providing financial assistance, basic human needs, and guidance. With the help of our supporters we empower homeless youth to remain in school and pursue opportunities for self-sufficiency.
The Alumni Program Coordinator is responsible for engaging YOTO alumni (recent high school graduates) in services and processing service requests (basic needs supplies, bill assistance, and gift card requests). This position supports alumni in accessing community resources, post-secondary planning and engagement in a variety of post-secondary pathways, such as higher education, workforce, career planning and other opportunities. The Alumni Program Coordinator is also responsible for coordinating special post-secondary programs, such as internship programs and special partnerships in which youth receive stipends for their participation.
1. Alumni Services Coordination (45%)
- Maintain a large caseload of assigned YOTO alumni, this includes, but is not limited to:
- Respond to questions from program participants quickly and professionally.
- Timely coordination of services for alumni (tracking requests, ensuring students receive requests, etc).
- Review and process alumni applications for enrollment in the program.
- Review, ensure alignment to policy requirements, and approve program services such as bill assistance requests, basic needs requests, special services, etc.
- Navigate referrals to other agencies for services YOTO does not provide (such as housing, behavioral health, etc).
- Perform outreach strategies to engage YOTO alumni in services.
- Travel to community partner sites to support YOTO alumni in service coordination and any special program partnerships. In some cases, set-up regular “drop-in” hours for YOTO Alumni at various locations in Pima County.
- Using current technologies, develop a strategy for facilitating communication with and among community partners and program participants.
- Responsible for meeting metrics delineated by the Alumni Program Manager related to site visits, partner contacts, and alumni engagement and success.
- Conduct senior meetings (post-graduation planning) with high school seniors to support youth in developing or executing their plans and transitioning youth into the alumni program post-high school.
- Document services and youth interactions (Case notes) accurately in the YOTO Portal (client management system). In some cases, this may include tracking and monitor student success indicators, such as grades and GPA (grade point average).
- Represents YOTO in a professional manner and presents information congruent with organizational policies and procedures. This may include tabling events, presentations or trainings about the YOTO program, presentations about post-secondary pathways, etc.
- May assist in other duties related to the administrative aspects of the YOTO program.
2. Post-Secondary Programs & Pathways (45%)
- Support alumni in post-secondary pathways and planning (job search, college/university/trade program enrollment, etc.). This may include helping youth apply to college, filling out the Free Application for Federal Student Aid (FAFSA), applying to the military, applying to trade programs, etc.
- Regularly check-in and support YOTO participating in special YOTO programs such as Scholarship, Earn to Learn, YOTO Ambassador internship program, etc., as assigned.
- Work with college staff to advocate for YOTO alumni and encourage youth self-advocacy.
- Coordinate and document any financial assistance provided to YOTO youth and ensure proper documentation is supplied to meet YOTO financial policies and practices. Work with the Alumni Program Manager to ensure proper distribution of resources.
- Research and keep up to date on assigned post-secondary pathway (education, workforce, military, etc.) resources, information, and opportunities in order to support youth’s post-secondary plans. Update any YOTO created materials and community resource materials as needed.
- Recruit and onboard YOTO alumni participants in assigned special programs (YOTO Ambassador, Workforce partnerships, US Sky School, Scholarship Program, alumni guidance, etc.). Facilitate meetings, coordinate guest speakers, send youth reminders/regularly check in with youth, etc. related to these programs.
4. Mini Mall (5%)
- Provide coverage for the YOTO youth drop-in center (Mini-Mall) when needed.
- Address needs and answer questions from alumni drop-ins, youth drop-ins, and community members inquiring about YOTO services.
- Participate to create a safe and welcoming space for all students and community members by implementing trauma-informed practices, being at all-times LGBTQ+ inclusive, being culturally aware and sensitive, and acknowledging the diverse experiences of those in the Mini-Mall.
5. YOTO Organization (5%)
- Attend bi‐weekly staff meetings, trainings, and periodic retreats.
- Attend regular program department meetings.
- Participate in professional development and continuous learning, both organizational and self-directed.
- At least 80% of work must be done on-site at YOTO (in Tucson). Up to 20% of work may be completed remotely. A laptop computer will be provided. Home internet access is required.
THE INTENT OF THIS JOB DESCRIPTION IS TO PROVIDE A REPRESENTATIVE SUMMARY OF THE ESSENTIAL DUTIES PERFORMED BY THIS POSITION. EMPLOYEES MAY BE ASKED TO PERFORM OTHER JOB-RELATED TASKS OTHER THAN THOSE SPECIFICALLY PRESENTED IN THEIR JOB DESCRIPTION. YOUTH ON THEIR OWN RESERVES THE RIGHT TO REVISE THIS JOB DESCRIPTION AT ANY TIME.
- Deeply held passion for and commitment to the mission of Youth On Their Own.
- Bachelor’s degree in related field or equivalent work/lived experience.
- At least two years of experience working with youth ages 17-24 Compassion and understanding for challenges/barriers youth we serve navigate.
- Ability to present and facilitate activities and workshops.
- Ability to multi-task and coordinate projects.
- Ability communicate calmly and supportively with youth using non-judgmental language.
- Ability to work with and maintain confidential files, records, and correspondence with understanding of timely and accurate maintenance of program data and statistics as necessary.
- Ability to adapt to different situations in a calm and professional manner.
- Ability to communicate and work in collaboration with numerous supporting constituents and as part of a team.
- Ability to perform duties with a trauma-informed care approach and through an equity lens.
- Valid driver’s license, clean driving record, access to own auto (mileage reimbursement provided), and proof of auto insurance.
- Ability to receive Fingerprint Clearance Card.
- YOTO requests that all employees receive the COVID-19 vaccine except in the following cases: 1) A medical exemption under the Americans with Disabilities Act or 2) A sincerely held religious belief protected under Title VII of the Civil Rights Act.
- Spanish/English Bilingual. (Strongly Preferred)
- Bachelor’s degree in Education, Social Work, Psychology or related field.
- Education, social work, or counseling background.
- People with lived experience in youth homelessness are encouraged to apply.
COMPENSATION AND BENEFITS
New hires for this position start at a salary of $39,000/year. Competitive benefits include:
• 401k with up to 4% company match
• Health, Dental, and Vision insurance - YOTO pays 100% of premiums
• Life insurance - YOTO pays 100% of premiums
• Short term disability insurance - YOTO pays 100% of premiums
• Thirteen paid holidays annually
• Accrued paid vacation time
• Unlimited paid sick time
• Free mental health services
• Professional development funds and tuition reimbursement
HOW TO APPLY
Qualified candidates are encouraged to apply immediately. The position will remain posted until filled. To apply, please submit a letter of interest (cover letter) and a resume via the job posting (please do not email staff directly).
Youth On Their Own is committed to inclusion, diversity, equity, and access. We are proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote employees regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We value lived experience and encourage applications from individuals with lived experiences of housing or food insecurity.